TERMS & CONDITIONS

Van Huet Riding Boots – Dutchridingboots.eu

1. GENERAL

These Terms and Conditions apply to all offers, orders, deliveries and services provided by Van Huet Riding Boots (Van Huet Rijlaarzen), established in Bunnik, The Netherlands.

By placing an order through this website, the customer agrees to these Terms and Conditions.

Any deviations from these terms are only valid if confirmed in writing by Van Huet Riding Boots.

2. RIGHT OF WITHDRAWAL (EU CONSUMERS)

Private customers within the European Union have the right to withdraw from their purchase within 14 calendar days after receiving the goods.

To exercise this right, the customer must notify us in writing via:

[email protected]

The withdrawal period expires 14 days after the day on which the customer, or a third party indicated by the customer, acquires physical possession of the goods.

Returned goods must be sent to:

Van Huet Riding Boots
Maatschapslaan 25
3981 AW Bunnik
The Netherlands

The customer bears the direct costs of returning the goods unless otherwise agreed.

Refunds

If the withdrawal is valid, we will reimburse all payments received, including standard delivery costs, within 14 days after being informed of the withdrawal.

We may withhold reimbursement until we have received the returned goods or until proof of return shipment has been provided.

Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.

3. RETURN CONDITIONS

Returned boots must:

• Be unused and unworn outdoors

• Be tried on indoors only

• Show no signs of damage or wear

• Be returned in original packaging

• Include all original labels and accessories

The customer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

4. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to:

• Fully or partially custom-made boots (CYB – Customize Your Boots)

• Boots manufactured according to customer specifications

• Standard series boots ordered in a special configuration at the explicit request of the customer

• Boots produced in non-standard colours

• Boots ordered in non-regular shoe sizes (including UK sizes 2–3 and 10–12)

• Special production series or made-to-order variations

• Sale or clearance items

• Products that show signs of outdoor use, wear or damage

For the avoidance of doubt: any product that is specifically ordered, produced or modified for an individual customer cannot be returned under the statutory right of withdrawal.

These exclusions are in accordance with Article 16(c) of Directive 2011/83/EU on consumer rights.

5. WARRANTY

Warranty is provided in accordance with applicable Dutch and European law.

In the event of manufacturing defects, Van Huet Riding Boots will, at its discretion:

• Repair the product, or

• Replace the product

Normal wear and tear, improper use, or damage caused by external factors are excluded from warranty coverage.

6. ORDER CONFIRMATION & CONTRACT

By completing the checkout process and confirming your order, you submit a binding offer to purchase.

A contract is concluded once Van Huet Riding Boots confirms the order by email or dispatches the goods.

Van Huet Riding Boots reserves the right to refuse or cancel orders in case of pricing errors, incorrect product information, or security concerns.

7. SHIPPING & RISK

All goods are shipped from The Netherlands.

Risk of loss or damage passes to the customer at the moment of delivery.

Shipping times are indicative and not legally binding.

For orders outside the European Union, import duties, customs clearance fees and local taxes may apply and are the responsibility of the customer unless explicitly stated otherwise.

8. LIABILITY

Van Huet Riding Boots shall not be liable for indirect damages, consequential losses, or loss of profit.

Liability shall in all cases be limited to the amount paid by the customer for the product in question, unless mandatory law provides otherwise.

9. DATA PROTECTION

Personal data is processed in accordance with the General Data Protection Regulation (GDPR).

Customer data is used exclusively for order processing and will not be shared with third parties except where necessary for payment processing, shipping or legal obligations.

Customers may request access, correction or deletion of their personal data at any time by contacting:

[email protected]

10. COOKIES

This website uses cookies to improve functionality and user experience.

By using this website, you consent to the use of cookies in accordance with our cookie policy.

11. APPLICABLE LAW & JURISDICTION

All agreements are governed exclusively by Dutch law.

Any disputes shall be submitted to the competent court in The Netherlands, unless mandatory consumer law provides otherwise.